Date
5 June 2024Location
Online via WebEx at 12:30-14:00About the event
A psychologist outlined why difficult conversations can be a challenge for some and not for others, and there was an opportunity for the audience to ask questions. Examples of difficult conversations with patients and colleagues was discussed, to identify strategies to enable you to navigate difficult conversations more confidently.
What was covered:
- Explore the psychology behind difficult conversations
- Use personal stories to identify themes and principles to navigate difficult conversations
- Application of learning to difficult conversations in your own practice setting
Speakers
A range of speakers from SPS and other organisations helped to run this event.
Non-SPS Speakers
Naima Fowlis
Trainee Clinical Psychologist and doctoral candidate; Project Future & Haringey Vanguard Team
Dr Catherine Lowe
Quality and Safety Manager & Practice Pharmacist, Bishops Castle Medical Practice
SPS Speakers
Find out more about the SPS team that are facilitated this event below.
Resources
Recordings
Webinar recording
Information presented during this webinar is correct at time of recording. Current guidance should be followed.
Additional recording
Naima Fowlis explores in more detail how our feelings, our identity, and what happened, can impact conversations.
Podcasts
Navigate difficult conversations with confidence
In this follow up to our webinar Nicola Wake speaks to Naima Fowlis about deescalating conflict, and preparing for and having conversations when people may not hear what you are saying. Naima shares practical advice and tools you can use to enable you to navigate difficult conversations more confidently.
Presentation resources
Contact us
Please contact the Admin Team if you have any questions.