Date
9 September 2026Location
Online, via Webex, 13.00-14.00pmAbout the event
Managing outstanding medicines orders effectively is essential to maintaining medicines availability, supporting patient safety and improving contract compliance. However, approaches to managing outstanding orders vary considerably across NHS Trusts, resulting in inconsistent processes, increased workload, and missed opportunities to identify supply risks early.
This webinar introduces new NHS Specialist Pharmacy Service (SPS) guidance developed from a national review of current NHS Trust practices. It will explore practical approaches to standardising outstanding order management, making better use of existing pharmacy system functionality, and present a vision for future digital improvements.
This session has been developed for:
- Pharmacy procurement teams
- Pharmacy aseptic stock control teams
- Pharmacy operations managers/senior leads
- Pharmacy digital teams
Why it’s important
Outstanding medicines orders are an unavoidable part of NHS medicines procurement. Without effective monitoring, delayed deliveries can quickly lead to stock-outs, increased operational workload, emergency purchasing and additional financial pressure.
Implementing a structured and consistent approach enables pharmacy procurement teams to identify potential supply issues earlier, take timely action, improve medicines availability and support making off-contract claims.
What will be covered
- Exploring the relationship between ordering behaviours, inventory management and their impact on stock availability and off-contract decision making
- Fundamental principles and good practice for managing outstanding orders based on current tools/reports available and examples of how these have been developed to create a robust process
- A worked example of how the process is managed in a hospital pharmacy
Speakers
A range of speakers from SPS and other organisations will run this event.
Non-SPS speakers
Luke Tyler
Pharmacy Operations Manager – Procurement, Mid and South Essex NHS Foundation Trust
SPS Speakers
Learn more about our SPS speakers below.
Registration
You can now register for this event. Once registered you will receive confirmation and a link for your diary.
Note: Our webinars are provided for colleagues providing NHS services so please register with your NHS or work-based email address. If you don’t provide NHS services or are a charity, please drop us a line to clarify your interest in this webinar.
Check your access before the event
Check that you are able to access WebEx prior to the event.
We recommend installing the Cisco WebEx app, or, alternatively, accessing the meeting via Google Chrome. If you are still having difficulty, you may need to contact your IT department to assist you in opening the application (you’ll only have to do this once).
Joining on the day
Listen through your computer or mobile phone.
The webinar will start promptly at 13:00 but please join at least 5 minutes earlier so you don’t miss important information.
Dial in
If you experience trouble accessing the meeting from your computer, you can always dial in and listen through your phone. Once registered, please see your event invitation or contact the event admin (details below) for further information.
Resources
The event will be recorded and this will be available on the SPS website a few days later. Slides may not routinely be used in these webinars. If they are, they will be available after the event.
Contact us
Please contact us if you have any questions.